Welcome to the Helpful Production LLC website (the “Site”). We know privacy is important—especially when you share creative assets, schedules, and business details. This statement governs our privacy practices for visitors to the Site (“Visitors”) and for clients who register, contract, or otherwise use our production and post-production services (“Authorized Customers”). It also describes how we treat confidential project materials, footage, and related client data.
Personally Identifiable Information & Project Data
“Personally Identifiable Information” (PII) means information that identifies or can be used to identify, contact, or locate an individual—such as name, address, phone number, and email address. “Project Data” means scripts, briefs, rough cuts, brand guidelines, login credentials for review platforms, and other materials you provide so we can deliver video and motion production services.
What Information is collected?
We may collect basic profile information from Visitors (for example, through contact forms or email). From Authorized Customers we may collect name, email, phone, billing details, company information, and Project Data required to plan, produce, and deliver agreed work.
How does the Site use Information?
We use PII to respond to inquiries, administer accounts, and fulfill contracts. We use Project Data solely to execute the creative and technical services you have engaged Helpful Production LLC to perform—including editing, finishing, storage, and delivery—unless you consent otherwise in writing.
With whom may the information be shared?
PII may be shared with our internal team and with vendors who support our business (for example, payment processors or secure file-transfer services), only as needed to provide services. We do not sell your personal information. Project Data is not shared with unrelated third parties except as required by law, as necessary to protect rights and safety, or with your explicit written approval (such as subcontracted specialists named in your agreement).
How is Information Stored and Secured?
PII and Project Data are stored using reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of storage or transmission is completely secure; we cannot guarantee absolute security.
Cookies
A cookie is a small piece of data stored on your device. We may use cookies for site functionality, preferences, analytics, or security. You can control cookies through your browser; disabling them may limit some features of the Site.
Your Data Protection Rights
- The right to access – You may request copies of your personal data we hold.
- The right to rectification – You may request correction of inaccurate information.
- The right to erasure – You may request deletion of your personal data, subject to legal and contractual retention needs.
- The right to restrict processing – You may request restriction of processing under certain conditions.
- The right to object to processing – You may object to certain processing under certain conditions.
- The right to data portability – You may request transfer of data we hold to another party where applicable.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect PII from children. If you believe we have collected information from a child, please contact us so we can delete it.
Compliance With Laws
We may disclose PII or Project Data when required by law, subpoena, or valid governmental request, or when we reasonably believe disclosure is necessary to protect our rights, our clients, or public safety.
What happens if the Privacy Policy Changes?
We may update this policy by posting a revised version on the Site. Material changes may be communicated by email or a prominent notice where appropriate. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy: [email protected]
Helpful Production LLC, 3519 Cypress, Kansas City, MO 64128